The aim of this project is to explore the evolution of service research in two leading service journals – Journal of Service Management and Journal of Service Research. Using bibliometric techniques such as citation and co-citation analysis, this paper study a 13-year period, from 1998 (i.e....

In this paper we propose a framework which categorizes energy efficiency barriers based on the stage at which the barriers exist. Inspired by systems thinking, the proposed framework has four stages, namely, motivation, capability, implementation and results, as well as a feedback loop. Using a...

Literature suggests that new product development (NPD) is critical for industrial firms to gain a competitive advantage. Intriguingly, the systematic application of NPD tools in industry, despite the extensive effort that has been invested and the benefits that can be obtained, remains mostly...

This paper examines how seven process innovations have been shared and adopted (or not adopted) between four factories of a multinational company located in Asia. In contrast to most previous studies in this area, these process innovation diffusions happened in a bottom-up manner in which the...

This paper attempts to answer the question of what and how knowledge sharing mechanisms should be used between geographically dispersed plants in multinational companies. Case studies in eleven multinational companies reveal many mechanisms are used for inter-plant knowledge sharing, which are...

This paper investigates the main barriers to energy efficiency in Singapore-based industries. We first built a theoretical framework based on the Motivation, Opportunity, and Ability (MOA) theory, which is a novel perspective for an energy-related study. To enhance this theoretical framework, we...

Functional diversity among managerial teams can foster innovation. This empirical study considers two types of function diversities: dominant function diversity, which measures the range of function specialization available across the top management team, and intrapersonal function diversity,...

This paper introduces a new avenue for applying the Theory of Inventive Problem Solving (TRIZ). TRIZ tools may be used in designing new service concepts in the field of new service development (NSD). Up to the present time, the practice of generating new ideas in NSD has been dependent largely...

In this paper we propose a framework which categorizes energy efficiency barriers based on the stage at which the barriers exist. Barriers to energy efficiency have been widely studied but to our knowledge, except for a few studies, we found inadequate consideration for barrier–barrier...