Keong Choong, Kwee - In: International Journal of Productivity and Performance … 63 (2014) 7, pp. 879-922
Purpose – The purpose of this paper is to identify the fundamentals of a performance measurement system (PMS) as discussed in the literature for the past 32 years in an attempt to provide a research agenda (RA) for future research. Design/methodology/approach – The paper uses a systematic...