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On the bias vector of a two-class preemptive priority queue
Groenevelt, Robin; Koole, Ger; Nain, Philippe - In: Mathematical methods of operations research 55 (2002) 1, pp. 107-120
Persistent link: https://www.econbiz.de/10006617531
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Stochastic scheduling with event-based dynamic programming
Koole, Ger - In: Mathematical methods of operations research 51 (2000) 2, pp. 249-262
Persistent link: https://www.econbiz.de/10006624568
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Queueing Models of Call Centers: An Introduction
Koole, Ger; Mandelbaum, Avishai - 2002
Persistent link: https://www.econbiz.de/10008215976
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Introduction to the Special Issue on Call Center Management
Koole, Ger - In: Management science : journal of the Institute for … 54 (2008) 2, pp. 237
Persistent link: https://www.econbiz.de/10007915890
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Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing; Koole, Ger; Delft, Christian; Jouini, … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-722
Persistent link: https://www.econbiz.de/10009983939
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Service-level variability of inbound call centers
Roubos, Alex; Koole, Ger; Stolletz, Raik - In: Manufacturing & service operations management : M & SOM 14 (2012) 3, pp. 402-413
Persistent link: https://www.econbiz.de/10010003560
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Evaluating extraordinarily large requests in a revenue management environment
Haensel, Alwin; Koole, Ger - In: Journal of revenue and pricing management 12 (2013) 4, pp. 320-338
Persistent link: https://www.econbiz.de/10010144896
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On the Pathwise Optimal Bernoulli Routing Policy for Homogeneous Parallel Servers
Koole, Ger - In: Mathematics of operations research 21 (1996) 2, pp. 469-476
Persistent link: https://www.econbiz.de/10006420574
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On the Use of the Power Series Algorithm for General Markov Processes, with an Application to a Petri Net
Koole, Ger - In: INFORMS journal on computing : JOC 9 (1997) 1, pp. 51-56
Persistent link: https://www.econbiz.de/10007131642
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Booking horizon forecasting with dynamic updating: A case study of hotel reservation data
Haensel, Alwin; Koole, Ger - In: International journal of forecasting 27 (2011) 3, pp. 942-961
Persistent link: https://www.econbiz.de/10009030449