Chapter 1.Tourism, hotel industry and banking development : the Lake Geneva case at the beginning of the 20th Century, by Cédric Humair - University of Lausanne (Switzerland) -- Chapter 2. Hotels during Wartime and Transitions to Peace: Resilience and Repurposing in Britain, 1914-1922, by Kevin...

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

The economic literature on culture has mainly focused on the influence of national culture and its role in determining the organizational culture. Hofstede has demonstrated in his research the importance of culture in determining human relations in the workplace. People can comply with both...

The tourism and hospitality industry currently faces one of its most serious operational, commercial, and financial crises as a result of the worldwide spread of COVID-19. Both destinations and source markets are substantially affected and have suspended operations and commercial activities....