Retailers are implementing technology-enabled mobile checkout processes in their stores to improve service quality, decrease labor costs and gain operational efficiency. These new checkout processes have increased customer convenience primarily by providing them autonomy in sales transactions in...

We address a grand economic challenge faced by women in rural India. We hypothesized about the interplay of women’s social networks (ties to family, ties to community, and ties to men in power), information and communication technology (ICT) use, and time in relating to the initiation and...

The success of information systems development (ISD) projects depends on the developers who deliver them. However, developers face many challenges in bringing an ISD project to successful completion. These projects are often large, highly complex, with volatile targets, creating a stressful...

The primary objective of this paper is to develop a theoretical model for predicting purchase behavior in electronic channels. We employ web site use (i.e., technology use behavior), a key indicator of the degree to which a site is “sticky” in that it attracts users often and retains them...

Digital divide initiatives in developing countries are an important avenue for the socio-economic advancement of those countries. Yet, little research has focused on understanding the success of such initiatives. We develop a model of technology use and economic outcomes of digital divide...

Individual adoption of technology has been studied extensively in the workplace. Far less attention has been paid to adoption of technology in the household. In this paper, we performed the first quantitative test of the recently developed model of adoption of technology in the household (MATH)....

This research investigated gender differences in the overlooked context of individual adoption and sustained usage of technology in the workplace using the Theory of Planned Behavior (TPB). User reactions and technology usage behavior were studied over a five-month period among 355 workers being...

Advances in Internet technologies have led to the popularity of technology-based self-services, with the design of such services becoming increasingly important. Using technology-based services in the public sector as the setting, we identified the key service attributes driving adoption and use...

Agile methods are widely used in the software industry as a way to more rapidly develop and deliver new software. They define iterative work processes, advocate self-organization and openness for change, and prescribe how software developers interact with each other and external stakeholders....