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On self-selection biases in online product reviews
Hu, Nan; Pavlou, Paul A.; Zhang, Jie Jennifer - In: Management information systems : mis quarterly 41 (2017) 2, pp. 449-471
Persistent link: https://www.econbiz.de/10011689873
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Search with two stages of information acquisition : a structural econometric model of online purchases
Gibbard, Peter - In: Information economics and policy : IEP 65 (2023), pp. 1-24
Persistent link: https://www.econbiz.de/10014467380
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Consumers' legitimate and opportunistic product return behaviors in online shopping
Pei, Zhi; Paswan, Audhesh - In: Journal of electronic commerce research : JECR 19 (2018) 4, pp. 301-319
Persistent link: https://www.econbiz.de/10011956503
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Vehicle routing and time slot management in online retailing
Visser, Thomas R. - 2019
Persistent link: https://www.econbiz.de/10012150610
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Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
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Encounter satisfaction in e-tailing : are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
Koufteros, Xenophon; Droge, Cornelia; Heim, Gregory; … - In: Decision sciences : DS 45 (2014) 1, pp. 5-48
Persistent link: https://www.econbiz.de/10010344823
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Different prices for identical products? : Market efficiency and retailer strategies in B2C e-commerce
Häring, Julia (contributor) - In: Workshop on the Economics of Information and Network …, (pp. 1-22). 2003
Persistent link: https://www.econbiz.de/10001785408
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Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen; Kumar, Satinder; Itani, Maher N. - In: Journal for global business advancement : JGBA 14 (2021) 3, pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
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The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran; Ha, Sejin - In: Journal of business research : JBR 121 (2020), pp. 616-627
Persistent link: https://www.econbiz.de/10012417382