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The role of language in the online evaluation of hospitality service encounters : an empirical study

Mariani, Marcello M.; Borghi, Matteo; Kazakov, Sergey - In: International journal of hospitality management 78 (2019), pp. 50-58

Persistent link: https://www.econbiz.de/10012012699

Service investment for online retailers with social medi : does it pay off?

Hou, Ruiqi; Koster, René de; Yu, Yugang - In: Transportation research / E : an international journal 118 (2018), pp. 606-628

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Strategies to improve customer service in delivery time slot management

Peixoto, Armando; Martins, Sara; Amorim, Pedro; … - In: International transactions in operational research : a … 31 (2024) 2, pp. 692-720

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Different prices for identical products? : Market efficiency and the virtual location in B2C e-commerce

Häring, Julia - 2003

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Perceived service process in e-service delivery system : B2C online retailers performance ranking by TOPSIS

Gupta, Piyush; Sachan, Amit; Mishra, Vivek - In: International journal of services technology and … 29 (2024) 1, pp. 1-17

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Artificial intelligence in electronic commerce : basic chatbots and consumer journey

Nichifor, Eliza; Trifan, Adrian; Nechifor, Elena Mihaela - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 87-101

This study aims to empirically cover the impact of the use of artificial intelligence through chatbots on online retail in terms of content implemented in the communication process. The presented research brings a contribution to the specialized literature by analyzing the perceived utility and...

Persistent link: https://www.econbiz.de/10012821256