Problem Definition: Among the most vexing issues in the U.S. healthcare ecosystem is inappropriate usage of percutaneous coronary intervention (PCI) procedures, also known as “overstenting.” A key driver of overstenting is physician subjectivity in “eyeballing” a coronary angiogram....

Cardiovascular diseases (CVDs) are the leading cause of death and disability both in the United States and worldwide. Despite high morbidity, mortality, and cost in the US and global healthcare systems, cardiovascular care has been under-studied in the healthcare operations management...

Manufacturing and supply networks worldwide are undergoing digital transformation under the umbrella of Smart Manufacturing and Industry 4.0. Just as companies embrace digital technologies and leverage the opportunities presented by Artificial Intelligence (AI) forming digital supply networks,...

Health policymakers across the U.S. and around the globe have explored a Netflix-like subscription model for prescription drugs crucial for public health. Under this “Netflix model,” a government entity agrees to pay a fixed subscription fee to a pharmaceutical manufacturer for an unlimited...

A key challenge in the emerging field of precision nutrition entails providing diet recommendations that reflect both the (often unknown) dietary preferences of different patient groups and known dietary constraints specified by human experts. Motivated by this challenge, we develop a...

Motivated by a collaborative study with one of the most comprehensive ocular imaging programs in the United States, we investigate the underlying three-way tradeoffs among operational, clinic, and financial considerations in physicians’ decisions about ordering imaging tests. Laboratory tests...

Although influenza vaccine shortage is often attributed to low supply, it has been observed that even with abundant supply, a major shortage can still occur due to late delivery. In this paper, motivated by the influenza vaccine industry, we study a supply chain contracting problem in the...

A new generation of healthcare operations management (HOM) scholars is studying timely healthcare topics (e.g., organization design, design of delivery, and organ transplantation) using contemporary methodological tools (e.g., econometrics, information economics, and queuing games). A...

The ongoing shortage of organs for transplantation has generated an expanding literature on efficient and equitable allocation of the donated cadaveric organs. By contrast, organ donation has been little explored. In this paper, we develop a parsimonious model of organ donation to analyze the...

Problem Definition. Putting customer experience at the heart of service design has become a governing principle of today’s “experience economy.” Echoing this principle, our paper addresses a service designer’s problem of how to select and sequence activities in designing a service...