Ramirez-Portilla, Andres; Cagno, Enrico; Brown, Terrence E. - In: Business Process Management Journal 23 (2017) 6, pp. 1167-1195
innovativeness and performance of specialized small and medium-sized enterprises (SMEs). This paper also examines the adoption of OI … that OI models and practices can benefit the performance of SMEs. Specifically, two dimensions of performance … – environmental and social performance – were found to be greatly influenced by OI. Research limitations/implications Due to parsimony …