Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty. This research is to evaluate citizens’ loyalty to municipal officials on the quality of public services provided by the municipality. The...

Dhaka city is the home of more than five million and is one of the most densely populated cities of the world. Dhaka City Corporation is responsible for providing various services to its citizen with its limited resources. ‘Citizen Report Card’ is one of the new methods to measure the...

This paper analyzes the fiscal and land value impacts of public open-space conservation in a budget-constrained city. It derives the necessary and sufficient conditions for open-space conservation to increase the level of municipal services and the total land value within the city. The...

One of the key interventions aimed at improving the welfare of South African households has been local government’s provision of a package of free basic services (FBS) to poor households. It is, however, not completely clear how different municipalities identify households which are eligible...

Choices in production and contracting arrangements for a wide range of services were studied using data from approximately 1,000 small, mostly rural municipalities from Illinois, New Hampshire and Wisconsin. Results suggest the use of both for-profit contractors and cooperative agreements with...

In this paper we clarify the differences between a procedure that uses an estimate of the standard cost and one that estimates an expenditure function. The former involves applying a structural form that requires an acceptable measurement of the outputs produced, while the latter opts for the...