The increased number of Enterprise Social Networks (ESN) business applications has had a major impact on organizations' business processes improvements by allowing the involvement of human interactions to these process. However, these applications generate unstructured data which create barriers...

This book focuses on the impact of information and communication technologies (ICTs) on organizations and society as a whole. Specifically, it examines how such technologies improve our lives and facilitate our work. A main aspect explored is how actors understand the potential of ICTs to...