Third Party Logistics (3PL) service is one of the core logistics services in the local logistics industry nowadays. However, the business operation among the small and medium-sized 3PL facilitators and their trading partners is still manual-based which is inefficient. Hence, there is a need to...

In engineering companies, intensified competition has increased interest in effective performance measurement particularly in manufacturing operations. More recently, it has been realised that significant potential for improving competitiveness may well be available by applying suitable measures...

This paper measures and compares volume flexibility across 500 Indian firms using financial statement analysis to derive useful insights. These firms from six broad sectors were classified into three categories on basis of sales revenues. The results suggest that small firms derive their volume...

Benchmarking can be described as an alliance between partners to share information on practices, processes and measures that will stimulate innovative practices within a company, leading to improvement in corporate performance. As a process of finding and implementing best practices, it...

Capabilities and their underlying knowledge assets represent a major competitive resource for knowledge-intensive organisations such as e-businesses. The research presented in this paper utilises a series of case studies to identify the key knowledge assets for e-businesses. The paper suggests...

This article explores how consulting companies develop performance measurement system change (PMSC) through an analysis of the processes, tools and techniques they adopt and the internal actors involved. Moreover, it aims to demonstrate the existence of a situational approach in changing a PMS...

External stakeholders must consider four public responsibility areas of organisational behaviour that contribute to long-run financial viability: 1. environmental responsibility; 2. social responsibility; 3. employee health and safety; 4. ethics. Failure in any one of these areas could be the...

This study calculates the weight of performance measures used for evaluating government-sponsored research. This study used Analytic Hierarchy Process (AHP) to calculate the weighting of performance measures and a case study involving the Taiwanese Department of Health was used to explain the...

This paper reports on an exploratory mail survey questionnaire that sought to identify the current use of the Balanced Scorecard (BS) by the FTSE 100 and possible future research initiatives. The main benefit of the BS was that departmental goals were now being aligned with the overall business...

There have been substantial changes in business performance measurement in the last 20 years, which has led to the development of new performance-measurement frameworks, of which the Balanced Scorecard (BS) concept is considered to be among the most popular. The BS has been widely implemented in...