The article briefly describes financial nad nonfinancial indicators and compares their advantages and disadvantages as corporate performance measures. Shows several examples of nonfinancial indicators for corporate activities and for measurement of their aims. It could be inspiration for...

The financial economics literature proposes dozens of performance measures to be used, for instance, to compare, analyze, rank and select assets. There is thus a problem: which measures should be considered? The authors extend the current literature by comparing a large set of performance...

The public sector passenger transport has been crucial sector for transportation of people in developing countries like India. But there is less emphasis on customer expectations in this sector. This study aims at evaluating the customer expectations of this service sector in India. A...

A large, mature and robust economic literature on pay for performance now exists, which provides a useful framework for thinking about pay for performance systems. I use the lessons of the literature to discuss how to design and implement pay for performance in practice.

This paper aims to discuss the use of management tools for the UNESCO World Heritage sites. In particular, it focuses on the specific tool of the “management plan”. We have carried out a three dimension research project: 1) Analysis and development of a strong theoretical background, in...

Banks are looking for ways to close their operational performance gap. This paper proposes a new approach for the detection and analysis of process inefficiency. The benchmarking of transactions reveals insights concerning the performance of a business process and offers new opportunities for...

The supply chain plays a decisive role to ensure proper operation of the healthcare facilities. To obtain a comprehensive view of their processes, healthcare institutions must develop an integrated performance measurement system. Key Performance Indicators (KPIs) can help the healthcare...

This paper presents an analysis of pension funds' performance in Poland and Hungary, two Central European countries characterized by strong regulation of their private pension fund industries. Thus, the paper extends the literature, which has so far mostly focused on the performance of pension...

With organisations adopting maintenance as a profit-generating business element, the role of maintenance in modern manufacturing industries is becoming even more important, clearly underscoring the importance of bringing maintenance operations in harmony with corporate business objectives. This...