Purpose – The purpose of this paper is to analyze the relationship between emotional intelligence (EI) and job satisfaction, by taking into consideration organizational learning capability (OLC). Design/methodology/approach – Data were collected from eight Spanish ceramic tile manufacturers....

Purpose – The purpose of this paper is to explore HR managers' and employees' views on the factors affecting employee retention using the perspective of the psychological contract. Design/methodology/approach – Two studies were conducted. First, a sample of HR managers gave their view on the...

Purpose – The purpose of this paper is to present studies on how the demands of work impact the family – the work‐family conflict (WFC) – and how the demands of family life impinge on the workplace –the family‐work conflict (FWC). The goal of this paper is to examine the antecedents...

Purpose – The purpose of this paper is to explore the dynamics between management approach, human resource systems and practices, and responses of seasonal workers. Design/methodology/approach – After reviewing literature on contingent workers focusing on seasonal workers in particular, this...

Purpose – The purpose of this paper is to analyse the actual variability of job quality in Spanish call centers (CCs) and to examine the factors that determine the existence of better quality jobs in this sector. Design/methodology/approach – Data are collected via survey. The analysis takes...

Purpose – The purpose of this article is to empirically examine the relationships between organizational support, affective commitment, and organizational citizenship behavior (OCB) for expatriates. Design/methodology/approach – Data from 162 expatriates, working in 37 subsidiaries of...

Purpose – This study aims to investigate the level of job satisfaction experienced by IT graduates employed full time in offshore outsourced IT firms (OOITF) in Sri Lanka, the demographic characteristics that predict job satisfaction, perceptions towards IT jobs in OOITF, and turnover and job...

Purpose – The purpose of this paper is to explore the impact of management practices – specifically, high‐performance work practices (HPWPs) – on employee burnout. Two potential mediating mechanisms that counterbalance each other in the development of burnout are compared: a critical...

Purpose – Demotion is sometimes recommended as an instrument for extending older workers' labor force participation. There is, however, very little research on the effects of demotion on employees. The purpose of this paper is therefore to investigate these effects, and to test whether they...