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Contemplating museums' service failure : extracting the service quality dimensions of museums from negative on-line reviews
Su, Yaohua; Teng, Weichen - In: Tourism management : research, policies, practice 69 (2018), pp. 214-222
Persistent link: https://www.econbiz.de/10011903454
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Creating and managing a CRM platform for your organisation
Boulton, Richard - 2019
Persistent link: https://www.econbiz.de/10011907928
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Friends with benefits : social coupons as a strategy to enhance customers' social empowerment
Hanson, Sara; Hong, Yuan - In: Journal of the Academy of Marketing Science 46 (2018) 4, pp. 768-787
Persistent link: https://www.econbiz.de/10011911305
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Staff auditors' proclivity for computer-mediated communication with clients and its effect on skeptical behavior
Bennett, G. Bradley; Hatfield, Richard C. - In: Accounting, organizations and society : an … 68/69 (2018), pp. 42-57
Persistent link: https://www.econbiz.de/10011911496
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How we complain : the effect of personality on consumer complaint channels
Berry, Riley; Tanford, Sarah; Montgomery, Rhonda; … - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 1, pp. 74-101
Persistent link: https://www.econbiz.de/10011912154
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Consumer socialization agency in tourism decisions
Aleti, Torgeir; Ilicic, Jasmina; Harrigan, Paul - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 234-246
Persistent link: https://www.econbiz.de/10011912203
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(I’m) happy to help (you) : the impact of personal pronoun use in customer-firm interactions
Packard, Grant; Moore, Sarah G.; McFerran, Brent - In: Journal of marketing research : JMR 55 (2018) 4, pp. 541-555
Persistent link: https://www.econbiz.de/10011912731
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Wine tourist engagement with the winescape : scale development and validation
Thomas, Ben; Quintal, Vanessa Ann; Phau, Ian - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 793-828
Persistent link: https://www.econbiz.de/10011912763
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The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin; Yang, Hyunjoo; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 59 (2018) 3, pp. 275-284
Persistent link: https://www.econbiz.de/10011912819