Ancarani, Alessandro; Di Mauro, Carmela; Giammanco, Maria D. - In: International Journal of Operations & Production Management 31 (2011) 3, pp. 224-250
Purpose – The purpose of this paper, in the context of hospital wards, is to test a model in which the ward manager's orientation towards a given organizational climate contributes to determine the climate perceived by medical and nursing staff, and this, in turn, has an impact on patient...