Sieben, Inge; Grip, Andries De; Longen, Jessica; … - In: ILR Review 62 (2009) 4, pp. 553-572
This analysis of establishment-level call center survey data from 14 countries in 2003–2006 explores relationships among technology, selection, and training for both newly hired and more experienced workers. The findings suggest, consistent with the more generic literature, that...