Purpose – Today’s global business environment essential requirement to an industries reduction of wastes, reduction of variations, reduction of lead time and innovative feature quality product with minimum cost. That strives to improve customer satisfaction, break through strategies to solve...

A case study is presented of an organisation′s experiment with job sharing as an alternative work pattern. The arrangement was unusual in two respects. First, the job shared was at the management level; executive director of a not‐for‐profit, private volunteer agency. Second, the...

Social, economic and demographic forces, fuelling new efforts to recruit, retain and develop women in the workforce, are examined. Transnational perspectives and policies such as “parental leave” and “career breaks” are explored, with particular reference to differing attitudes in...

Over the past 12 years scores of reports and articles have been written about occupational, workforce, or workplace literacy (Workforce 2000 – economic and labour force changes, and skills requirements, impacting on America). Research and published materials have failed to address the impact...

Focuses on impact fee adoption as a means of financing growth in an increasing number of Florida communities. The discussion includes the types of impact fees, their multiple uses, the extent to which they have increased in number, and subsequent increases in costs to residents of ew...

Provides a framework for analysing and accomplishing programme objectives, both in the public and private sectors. The framework provokes analysis beginning from what is the business of an agency to determining the appropriate mix of strategies for accomplishing programme objectives. The...

Most analytical techniques assign no weight to political factors even though they may have the strongest explanatory power of all variables considered. As they are generally practised, these techniques have the extraordinary deficiency of obscuring the problem of conflict of multiple interests....

Headlines on all levels of government speak of the pending crisis in public sector services: expect to pay more for less. Budget deficit, once only a concern of the federal level, is a worry in state capitals and municipalities. Additionally, an ever‐looming question at this time of economic...

How can education service managers, administrators and teachers make educational instruction more effective? Can concepts fundamental to the total quality management (TQM) philosophy be applied to teaching? Just as managers often buy the most advanced equipment but fail to integrate it fully...