Wirtz, Jochen; Tuzovic, Sven; G. Kuppelwieser, Volker - In: Journal of Service Management 25 (2014) 2, pp. 171-194
Purpose – The purpose of this paper is to explore the role of marketing in today's enterprises and examines the … antecedents of the marketing department's influence and its relationship with market orientation and firm performance. Design … to estimate structural models. Findings – The findings support the idea that a strong and influential marketing …