Front cover -- Research in Personnel and Human Resources Management -- Copyright page -- Contents -- List of contributors -- Chapter 1. Workplace safety: a multilevel, interdisciplinary perspective -- A multilevel model of workplace safety -- Antecedents of safety compliance and safety...

Drawing on cognitive rumination theories and conceptualizing customer service interaction as a goal attainment situation for service employees, the current study examined employee rumination about negative service encounters as an intermediate cognitive process that explains the within-person...