Purpose – The present paper seeks to identify what individual differences exist among employees in compliance with a management change; to examine the case of total quality management (TQM), and more precisely, to examine personality factors like extraversion, neuroticism, psychoticism, and...

Purpose – The purpose of this paper is to investigate the organizational change taking place within New Zealand water utilities as a result of implementing Total Quality Management (TQM) models (i.e. TQM experts’ teachings, ISO 9000 standards, and quality awards). Implementation was intended...

Purpose – There is a growing belief that business leaders can learn valuable lessons from successful sports coaches and athletes. This article seeks to examine the extent to which methods for achieving sporting success are applicable to business. Design/methodology/approach – The research...

Purpose – The purpose of this paper is to examine the impact of the quality assurance system IKGym (Quality Management System for Gymnastics Clubs), on professionalisation, homogenisation and organisational performance in a sample of gymnastics clubs affiliated to the Flemish Gymnastics...

Purpose The purpose of this paper is to use path analysis to test a model that posits that vision will have both direct relationships with organizational growth and indirect relationships to organizational growth through the mediating effects of organizational readiness for change....

Purpose The purpose of this paper is to propose a model for implicit change leadership theory (ICLT) and to explore its relationship with perceived effectiveness of change management (CM). Design/methodology/approach The study employed a mixed-methods design. It used a qualitative approach to...

Purpose – The purpose of this paper is to define the construct of confidence in top leadership and to develop a brief measure of that construct. Design/methodology/approach – Two studies were conducted in which 674 working adults completed measures of work‐related attitudes. In both...

Purpose – The purpose of this paper is to explore the relationship between transformational leadership and voice during the change-planning process. The authors propose a moderated mediation model to investigate the relationship between voice, other change-related variables, and the boundary...