Purpose – The purpose of this paper is to explore power-resistance plays, or organisational change (OC) politics, from a discourse theory perspective to deepen our understanding of the political and emotional dimensions of these phenomena. Design/methodology/approach – The paper deploys...

Purpose – As its academic definition refers to, induction can be seen as a process designed to prepare newcomers in a company to integrate at least the way of working and collaborating in their new environment. Thus, induction as a process is somewhat a vector for institutionalization. The...

Purpose – Induction and institutions may have followed the same tracks for a long period of time, but their interaction is scarcely analyzed. On the one hand, induction prepares newcomers to work in an organization that is completely new to them. On the other hand, institutions apparently need...

Purpose – The purpose of this paper is to revisit and rationally reconstruct the role of planning, strategic management, and strategic balance, in a context of managing change. The general problem dealt with is: “When is it possible to design and manage a balanced strategic change process...

This paper reflects on a three‐year EPSRC research project (1994‐1997), called "Implementing Partnering in the Supply Chain", that studied the development of collaboration between two companies, IDV Operations Ireland Limited and Killeen Corrugated and the complex processes involved in...

Drawing on the experience gained from the recent turnaround of fortunes at The CERT Group, describes the key role of customer service and the challenges associated with establishing a service culture in one of the UK’s leading third party logistics providers. The process was so successful that...

Communications are important when you are a National Health Service Trust caring for a remote and largely rural community in Northern Ireland. On top of that you are responsible not only for acute hospital care, but also community care services, mental health and elderly care. So when the Trust...

It is all too easy, in the wake of september 11, to point the finger of blame for the current economic depression towards those responsible for the Twin Towers’ destruction. It is clear however, that for the auto industry, the origins of the problems it is experiencing began long before that...

Ten million pounds for an excellence programme sounds considerable. But a complete ‘makeover’ of a corporate culture was never going to be cheap. Launched by the then new chief executive Antoine Cau in 1998, three years and one million training hours later, the Forte Hotel Group’s...