Some of the constructs in the field of performance management are intuitive or not empirically validated. This study … provides a data-driven framework for measuring and improving the performance through synchronized strategies. The ultimate goal … was to provide support for increasing business performance. Empirical research materializes in an exploratory case study …

Building a sustainable performance system at the level of the local public administrations must have as starting point … the external performance that it delivers to the citizens, the outcomes generated, but also the internal performance which … suggests how to achieve the external performance. We propose in this regard the simultaneous use of the Balanced Scorecard tool …