1. The big picture -- 2. Understanding supply and demand in the voluntary carbon markets -- 3. RECs vs. offsets : the debate continues -- 4. The voluntary carbon markets : what the experts think -- 5. A glance into the future of the voluntary carbon markets.

Purpose: The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group efficacy mediate the impact of error management culture on employee...

Purpose: The purpose of this paper is to examine how managers react to sexual harassment as a function of the harasser role that includes a customer as a source of harassment and an organization’s climate for sexual harassment. Design/methodology/approach: Using an experiment with a 2...

Purpose: This paper aims to examine how stealing thunder, apology and compensation influence customer loyalty in a service failure context, and how trust mediates these relationships. Design/methodology/approach: The study adopted a scenario-based between-group experimental design involving 300...