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Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
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Emotional intelligence and emotional labor acting strategies among frontline hotel employees
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee; Kim, … - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 1029-1045
Persistent link: https://www.econbiz.de/10009666524
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The HOINCAP scale : measuring intellectual capital in the hotel industry
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee - In: The service industries journal 31 (2011) 13/14, pp. 2243-2272
Persistent link: https://www.econbiz.de/10009299001
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Modeling roles of subjective norms and eTrust in customers' acceptance of airline B2C eCommerce websites
Kim, Hong-bumm; Kim, Taegoo; Shin, Sung Won - In: Tourism management : research, policies, practice 30 (2009) 2, pp. 266-277
Persistent link: https://www.econbiz.de/10003838244
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Factors affecting the travel expenditure of visitors to Macau, China
Kim, Woo Gon; Kim, Taegoo; Gazzoli, Gabriel; Park, Yumi; … - In: Tourism economics : the business and finance of tourism … 17 (2011) 4, pp. 857-883
Persistent link: https://www.econbiz.de/10009373183
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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo; Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
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Hospitality employee knowledge-sharing behaviors in the relationship between goal orientations and service innovative behavior
Kim, Taegoo; Lee, Gyehee - In: International journal of hospitality management 34 (2013), pp. 324-337
Persistent link: https://www.econbiz.de/10009767491
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Social capital, knowledge sharing and organizational performance : what structural relationship do they have in hotels?
Kim, Taegoo; Lee, Gyehee; Paek, Soyon; Lee, Seunggil - In: International journal of contemporary hospitality management 25 (2013) 5, pp. 683-704
Persistent link: https://www.econbiz.de/10009774264
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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
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A modified and extended Triandis model for the enablers - process - outcomes relationship in hotel emplyees knowledge sharing
Kim, Taegoo; Lee, Gyehee - In: The service industries journal 32 (2012) 13, pp. 2059-2090
Persistent link: https://www.econbiz.de/10009620267