Organizations` responsibilities towards consumers and consumer rights gained increasing attention during recent decades, alongside with intensifying competition on the market of goods and services, increasing their complexity and diversity, evolving of technology and transport means, growing...

This paper examines consumer protection regulation in insurance markets and discusses how regulation could be made more efficient and robust. The paper argues that regulatory costs could be lowered and effectiveness enhanced by better targeting regulations to address market failures. Regulations...

The 2005 Bankruptcy Abuse Prevention and Consumer Protection Act (BAPCPA) includes two educational provisions which require debtors to complete an approved credit counseling course prior to filing for bankruptcy and a financial education course prior to the discharge. Recent debates have raised...

We explore the effects of mandatory third-party review of mortgage contracts on the terms, availability, and performance of mortgage credit. Our study is based on a legislative pilot carried out by the State of Illinois in a selected set of zip codes in 2006. Mortgage applicants with low FICO...

En este trabajo se realiza un análisis de los fundamentos teóricos de la CEPAL,haciendo énfasis en las ideas que sobre la industrialización diseñó lainstitución. Se estudia la forma en que se integran las economíaslatinoamericanas con el resto del mundo y la manera en que las han...

El acceso a los servicios financieros constituye un derecho fundamental contemporáneo y un instrumento insustituible en la asignación de los recursos que permitan la acumulación de capital. Así las cosas, desde el ángulo del crecimiento y la igualdad, el alcance social de dicha herramienta...

Behavioral economics has shown that individuals sometimes make decisions that are not in their best interests. This insight has prompted calls for behaviorally informed policy interventions popularized under the notion of "libertarian paternalism." This type of "soft" paternalism aims at helping...

Este trabajo revisa las atribuciones del SERNAC, sus traslapes con otros reguladores y la robustez técnica de sus estudios. No obstante los fundamentos microeconómicos para una política activa de protección de los derechos de los consumidores, este trabajo concluye que en Chile no hay...

When does the general public lose trust in banks? We provide empirical evidence using responses by Dutch survey participants to eight hypothetical scenarios. We find that members of the general public care strongly about executive compensation. Negative media reports, falling stock prices, and...

A sample of 1,087 Italian university students was surveyed to investigate their financial education and its determinants. Financial education of first-year and third-year business and non-business students was assessed using a 20-item test aimed at measuring both financial knowledge and...