Purpose – The purpose of this paper is to propose and test a conceptual model that examines career satisfaction (CSAT) as a mediator of the effects of high-performance work practices (HPWPs) on service recovery performance, drawing from social information processing and Bagozzi’s (1992)...

Purpose: This study aims to identify and rank the significant determinants of stress among tourism and hospitality employees. Design/methodology/approach: A mixed-method approach is used to identify and rank workplace stressors. Particularly, the synthesis of relative literature and interview...

Purpose: This study aims to report on the impact of psychological entitlement and egoistic deprivation on interpersonal and organizational deviant behavior among cabin crews. As a neglected theory in organizational research, attribution theory is used to link psychological entitlement to...