Selecting performance indicators is one of the major challenges that companies have to face in developing a performance measurement system. This is because selecting means evaluating a set of performance indicators against multiple criteria, sometimes potentially conflicting. This chapter...

During the past two decades a renewed interest about the role of intangible resources in determining performances of public services organisations has risen. This is particularly valid for HealthCare (HC) services, as they are knowledge intensive services and their performance are closely...

Although a large number of models and tools for managing Intellectual Capital (IC) have been introduced in the literature, the practical operationalisation of IC management still remains challenging. In particular, how managers can better evaluate and select a proper IC management approach...

Purpose – The purpose of this paper is to investigate the relevance of intellectual capital (IC) as a strategic resource and source of regional value creation dynamics. Adopting a knowledge‐based approach, the authors aim to argue that knowledge assets represent the IC's components, and the...

Purpose – Selecting the most meaningful performance indicators, i.e. key performance indicators (KPIs), represents one of the major challenges that companies have to face for developing an effective performance measurement system (PMS). Selecting KPIs can be interpreted as a multiple criteria...

Purpose – Organizations are increasingly aware that to face complexity and uncertainty in today's business landscape, it is important to properly exploit, combine, and continuously develop their intellectual capital (IC). In this introduction to the special issue the aim is to develop some...

Purpose – There is an increasing academic and practitioner interest in more actionable approaches and tools explaining how knowledge assets take place in organizational value creation mechanisms. The purpose of this paper is to propose a methodology aimed both at identifying companies'...

Purpose – During the past two decades a renewed interest about the role of intangible resources in determining performance of public services organisations has risen. This is particularly valid for healthcare (HC) services. HC services are knowledge intensive services basically founded, as the...

Purpose – To guarantee alignment between ongoing activities and organizational goals, innovation management theory emphasizes management control and explicit innovation strategies as prerequisites for innovation performance. However, the theory on open services innovation emphasizes individual...