Purpose – This paper seeks to investigate Irish hoteliers' customer service requirements of their food suppliers and to measure the trade‐offs that hotel buyers are willing to make during the purchase decision. Design/methodology/approach – The study is based on a quota sample of 100...

Customer service in logistics, through its direct impact on a firm’s market share, its total logistics costs and ultimately its profitability, is a critical determinant of competitiveness. Examines what customer service means from a logistics perspective and traces out UK retailers’ changing...

The Irish food industry is of significant importance to the Irish economy. Given its dependence on UK multiple retailers, their supply chain management practices have considerable implications for the whole of the Irish economy. Retailers’ attempts at improving efficiency at their regional...