Dobson, Gregory; Lee, Hsiao-Hui; Sainathan, Arvind; … - In: Manufacturing & Service Operations Management 14 (2012) 4, pp. 584-599
We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician's visit with the patient. We create an analytical...