Marin-Garcia, Juan A.; Juarez-Tarraga, Amable; … - In: The TQM Journal 30 (2018) 4, pp. 296-320
Purpose: The purpose of this paper is to perform a context analysis about a specific Kaizen program, suggestion systems in permanent teams, and identified the barriers and facilitators that companies encounter while implementing them from the workers’ perspective. Design/methodology/approach:...