Purpose – The purpose of this paper is to develop a holistic model for reviewing business excellence (BE) concepts from a systemic perspective and to propose an implementation guideline intending to fill the gap between theory and practice of systems thinking in quality management....

Purpose – The purpose of this paper is to develop an approach for implementing business excellence (BE) based on prevailing corporate culture and to propose relevant gates to monitor the corporate culture in the way to excellence. Design/methodology/approach – This research demonstrates a...