Purpose – The objective of this paper is to propose a practical and operable method to identify and fill organisational knowledge gaps during new product development. Design/methodology/approach – From a microscopic view, this paper introduces the tree-shaped organisational knowledge...

Purpose – This paper aims at defining a model to properly evaluate knowledge management (KM) value. Empirical studies have found little or no improvement in organizational performance despite large KM investments. Design/methodology/approach – The KM-driven performances are rooted in...

Purpose – The paper aims to foster a better understanding of knowledge management (KM) benefits by integrating the qualitative findings of prior research under a multilayer conceptual framework. Design/methodology/approach – A meta-synthesis approach was conducted by adopting “Noblit and...

Purpose – This paper aims to explore how and why volunteers share knowledge and engage in other related knowledge activities. The paper offers an interpretation of participants’ multiple realities to enable a better understanding of managing volunteer knowledge, which ultimately underpins...

Purpose The purpose of this study is to provide more insight in the ways key users act as knowledge managers and boundary spanners during the enterprise resource planning (ERP) system usage phase. Despite the recognized importance of key users during the implementation phase of an ERP system,...

Purpose This paper intends to present and discuss the findings of a case study analysis of the adoption and use of a wiki system by a small enterprise that is intended as a tool for managing the knowledge needed to successfully perform its business activities. The study aims at contributing to...

Purpose The purpose of this paper is to assess the role of artifacts in the knowledge management field in the past 18 years (1997-2015) and to identify directions for future research. Design/methodology/approach The authors conducted a systematic literature review of 101 articles published in...

Purpose – This paper aims to review ethical issues inherent in the theorisation and practice of knowledge management (KM) with specific attention to the conflict of knowledge ownership between organisations and individual employees. Design/methodology/approach – Relevant literature was...

Purpose – The purpose of this paper is to propose a model to explore the dynamic process of knowledge management from the perspectives of organizational unlearning and organizational relearning, which promote a favorable context for knowledge management. Design/methodology/approach – The...