Souissi, Yasmine; Azouzi, Mohamed Ali; Jarboui, Anis - In: International Journal of Service Science, Management, … 9 (2018) 3, pp. 30-47
This article tries to study the impact of the bank regional manager's emotional bias on the performance of Tunisian banks. This is by taking into account the mediating role of the decentralization of decision-making rights. For this purpose, an empirical study was carried out using a...