Purpose: The purpose of this paper is to explore the voice of the customer, key performance indicators, critical to quality characteristics, critical success factors, and commonly used tools and techniques for deploying the Lean Six Sigma (LSS) strategy in Indian private hospitals, with special...

Purpose: This study aims to quantify the multifaceted relationship between lean implementation and occupational health and safety (OHS) performance. Hypotheses based on a set of antecedents (mediating factors) are built and quantitatively tested. Design/methodology/approach: Data were collected...

Purpose: The purpose of this paper is to explore the fundamental challenges and critical success factors in the development of a Lean Six Sigma (LSS) initiative within a UK higher education institute (HEI). The paper also illustrates examples of the types of projects completed and share some of...

Purpose: The purpose of this paper is to demonstrate the power of experimental design as a technique to understand and evaluate the most important factors which influence teaching effectiveness for a postgraduate course in a higher education (HE) context. Design/methodology/approach: The...

This paper aims to study the influence of eco-innovation practices on eco-efficiency of business, which embraces environmental and economic performance. Four hypotheses are drawn up based on the existing literature in green supply chain and considering the business innovation. A survey...

Engineering managers are managers who have an understanding of both the technical and business aspects of organizations. However, the success of an engineering manager depends on being knowledgeable in both the business and technical functions of an organization. There is a perception that...

Engineering managers are managers who have an understanding of both the technical and business aspects of organizations. However, the success of an engineering manager depends on being knowledgeable in both the business and technical functions of an organization. There is a perception that...

Purpose – The purpose of this paper is to present and analyze the current literature related to developing and improving the Mahalanobis-Taguchi system (MTS) and to present the shortcomings related to this method for future research. Design/methodology/approach – In this paper, articles in...