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High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services

Wünderlich, Nancy V.; Wangenheim, Florian von; Bitner, … - In: Journal of service research : JSR 16 (2013) 1, pp. 3-20

Persistent link: https://www.econbiz.de/10009751129

Service innovation activities in e-government initiatives : the Taiwan experience

Cheng, Li-hung; Wen, Chao-Tung; Li, Eldon Yu-zen; Lin, Ta-yi - In: International journal of services technology and management 17 (2012) 1, pp. 54-71

Persistent link: https://www.econbiz.de/10009657656

The role of service innovation in the market orientation : new service performance linkage

Cheng, Colin C.; Krumwiede, Dennis - In: Technovation : the international journal of … 32 (2012) 7/8, pp. 487-497

Persistent link: https://www.econbiz.de/10009659360

Don't just fix it, make it better! : using frontline service employees to improve recovery performance

Heijden, Gielis A. H. van der; Schepers, Jeroen J. L.; … - In: Journal of the Academy of Marketing Science 41 (2013) 5, pp. 515-530

Persistent link: https://www.econbiz.de/10010126691

Innovation and information technology in services

Licht, Georg; Moch, Dietmar - 1997

The missing effect of investments of firms in information and communication technologies on productivity is studied by various recent papers (e.g. Oliner and Sichels 1994, Landauer 1995, Brynjolfsson and Hitt 1996). Several explanations are given for this missing link. Our paper deals with two...

Persistent link: https://www.econbiz.de/10011440920

Service innovation and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation

Ganesan, Palanisamy; Sridhar, Manohar - In: Corporate reputation review : an international journal 19 (2016) 1, pp. 77-101

Persistent link: https://www.econbiz.de/10011552501

Linking service design to value creation and service research

Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29

Persistent link: https://www.econbiz.de/10011482091

Frontline employees' collaboration in industrial service innovation : routes of co-creation's effects on new service performance

Santos Vijande, María Leticia; López Sánchez, José … - In: Journal of the Academy of Marketing Science 44 (2016) 3, pp. 350-375

Persistent link: https://www.econbiz.de/10011489078

Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry

Holmlund, Maria; Kowalkowski, Christian; Biggemann, Sergio - In: Journal of business research : JBR 69 (2016) 7, pp. 2457-2462

Persistent link: https://www.econbiz.de/10011491056

Reflexivity in the "productisation"of services

Lehtonen, Mikko H.; Järvi, Katriina; Tuominen, Tiina - In: International journal of work innovation : IJWI 1 (2015) 2, pp. 161-184

Persistent link: https://www.econbiz.de/10011537394

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