Healthcare services are produced jointly by public and private service providers. Simultaneously they are each others' competitors, thus operating in a co-opetition setting. Co-operation enables producing healthcare services efficiently. However, the public service providers have to operate on...

Healthcare systems consist of many different kinds of actors with varying interests and purposes. This forms a complex set of relationships, which can be seen as a network. The interesting question is how to balance in the network the needs of the patient as the customer and the purposes of the...

Purpose: The private health care sector is seeking to improve their understanding of business processes to be able to improve their performance. The purpose of this paper is to understand the future needs of the private health care sector organizations in terms of business intelligence (BI) and...