Purpose – The purpose of this paper is to examine how attitudes and subjective norms predict channel migration across the three channels based on the theory of reasoned action (TRA). Design/methodology/approach – A self‐administered questionnaire was administered to the participants...

Powerful results can be achieved when librarians combine their knowledge access skills with the OCLC (Online Computer Library Centre) CORC (Cooperative Online Resource Catalogue) service. As a state‐of‐the‐art Web‐based metadata creation system, CORC is optimised for creating...

An e‐mail survey of seven Arabian Gulf university libraries was conducted in order to ascertain which types of Web‐based services they offer to users. The study specifically looked at the provision of access to Web‐based services such as catalogues, search engines, forms, etc. through the...

This article discusses the deficiencies of search engines and the importance of metadata before examining three models of metadata retrieval: distributed; distributed data with a centralised index; and centralised union catalogue. In listing the advantages and disadvantages of the distributed...

Purpose – This paper seeks to report on the development of a new interface for “finding” and “getting” resources from Australian libraries. Design/methodology/approach – The National Library of Australia has provided online access to the Australian National Bibliographic Database...

This article describes how as part of the reform of the administrative system of China, most local governments have set up public service centers; meanwhile, ICT (Information and Communication Technology) has been commonly applied to make e-services more convenient, efficient and transparent....

Beside its cost-efficient benefits, e-government plays an important role in reducing corruption. As most developing countries, especially in Africa are fighting corruption, e-government is seen as a new way of addressing it. E-government is thought to reduce corruption through increased...

Governments around the world are facing the challenge of responding to increased expectations by their customers with regard to public service delivery. Citizens, for example, expect governments to provide better and more efficient electronic services on the Web in an integrated way. Online...

The trust of sellers and transactions is a very important issue in e-commerce and e-service environments. At some e-commerce websites (such as eBay1), the trust management mechanism can compute a trust value of a seller, which is based on the ratings of past transactions given by buyers. This...

Many developing countries? governments have invested heavily in e-service projects.However, there is a lack of clear case material research, which describes thepotentialities experienced by governmental organisations. This research examines egovernmentservice projects and provides insights and...