Rusjan, Borut; Alič, Milena - In: International Journal of Quality & Reliability Management 27 (2010) 7, pp. 756-778
Purpose – The purpose of this paper is to identify and classify potential and verified benefits of implementing quality management systems (QMSs) according to ISO 9000 standards. Design/methodology/approach – The research is based on a comprehensive review of the relevant literature, mostly...