Employee satisfaction related to their job, possibilities of career development, mechanisms of performance measurement and reward, as remuneration systems are of growing importance. Expectations of highly educated workforce continuously increase, so recruiting and retention of such workers...

Internal marketing (IM) has become essential in service industries since employees are considered critical to excel in customer service due to fierce competition. Previous studies have examined and proved the role of IM in retaining happy and loyal customers in a variety of industries. However,...

A survey of the UK "Times" Top 500 companies and five in-depth case studies are used to investigate the growth in use of "soft" employee-related measures, and the paths of companies striving for "best practice" in this arena. The use of such data in the Business Excellence Model and the Balanced...