We analyze the interdependence of human resource management and knowledge management. The service organization is modeled as a queueing network. The optimal number of workers in each division, the amount of customer contact and the wage for each manager is determined. We combine three features...

This article presents an innovative organizational design with the action oriented goal to get families involved in their children's literacy development prior to the start of formal schooling. A child's journey to become school ready is a responsibility shared by many. Asserting that community...