In the global business scenario, BPO is on top of the list today. The new age workforce comprises mostly of knowledge workers, who are techno savvy, aware of market realities, materially focused and who have higher propensity to switch jobs. The challenge of acquiring new talent and retaining...

The current literature review examined a relationship between emotional intelligence and workplace performance. According to popular opinion and workplace testimonials, EI increases performance and productivity in an organization. However, there has been a general lack of independent, systematic...