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Transforming the role of frontline service employees for cross-selling

Yen, HsiuJu Rebecca; Hu, Paul Jen-Hwa; Liao, Yi-Chun - In: Journal of Services Marketing 35 (2020) 4, pp. 428-441

Purpose: This study aims to examine how a manager’s learning goal orientation (LGO) influences frontline service employees’ (FSEs’) engagement in cross-selling activities. Such engagements must exist before they can achieve service–sales ambidexterity. Drawing on achievement goal theory...

Persistent link: https://www.econbiz.de/10012413502

Examining the effects of cognitive style in individuals' technology use decision making

Chakraborty, Indranil; Hu, Paul Jen-Hwa; Cui, Dai - In: Decision support systems : DSS ; the international journal 45 (2008) 2, pp. 228-241

Persistent link: https://www.econbiz.de/10003727434

A decision support system for lower back pain diagnosis: Uncertainty management and clinical evaluations

Lin, Lin; Hu, Paul Jen-Hwa; Liu Sheng, Olivia R. - In: Decision support systems : DSS ; the international journal 42 (2007) 2, pp. 1152-1169

Persistent link: https://www.econbiz.de/10007391889

Examining technology acceptance by school teachers: a longitudinal study

Hu, Paul Jen-Hwa; Clark, Theodore H.K.; Ma, Will W. - In: Information & management : the internat. journal of … 41 (2004) 2, pp. 227-242

Persistent link: https://www.econbiz.de/10008357246

Investigating healthcare professionals' decisions to accept telemedicine technology: an empirical test of competing theories

Chau, Patrick Y.K.; Hu, Paul Jen-Hwa - In: Information & management : the internat. journal of … 39 (2002) 4, pp. 297-312

Persistent link: https://www.econbiz.de/10008358822

Knowledge mapping for rapidly evolving domains: A design science approach

Dang, Yan; Zhang, Yulei; Hu, Paul Jen-Hwa; Brown, Susan A. - In: Decision support systems : DSS ; the international journal 50 (2011) 2, pp. 415-428

Persistent link: https://www.econbiz.de/10008769131

e-SELFQUAL: A scale for measuring online self-service quality

Ding, David Xin; Hu, Paul Jen-Hwa; Sheng, Olivia R. Liu - In: Journal of business research : JBR 64 (2011) 5, pp. 508-516

Persistent link: https://www.econbiz.de/10008818646

Predicting Adoption Probabilities in Social Networks

Fang, Xiao; Hu, Paul Jen-Hwa; Li, Zhepeng (Lionel); … - In: Information systems research : ISR ; an information … 24 (2013) 1, pp. 128-145

Persistent link: https://www.econbiz.de/10010087851

Law enforcement officers' acceptance of advanced e-government technology : a survey of COPLINK mobile

Hu, Paul Jen-hwa; Chen, Hsinchun; Hu, Han-fen; Larson, Cathy - In: Electronic commerce research and applications 10 (2011) 1/6, pp. 6-16

Persistent link: https://www.econbiz.de/10010005987

Examining the role of learning engagement in technology-mediated learning and its effects on learning effectiveness and satisfaction

Hu, Paul Jen-Hwa; Hui, Wendy - In: Decision support systems : DSS ; the international journal 53 (2012) 4, pp. 782-793

Persistent link: https://www.econbiz.de/10010013725