study determined e-stimuli affected customers’ flow experiences and causal relationships among emotions, satisfaction and …

satisfaction, drawing upon data from TripAdvisor – an online travel agent (OTA) platform. The study also investigates the mediating … role of perceived value on the relationship between service quality and satisfaction, as well as the moderating role of … customer satisfaction. Findings The findings of this study provide support for all direct and indirect relationships for three …

cognitive and affective evaluation of hotel apps users, hotel apps users’ satisfaction and their endorsement for the hotel apps …, which positively influence hotel guests’ satisfaction and their endorsement for the hotel apps. Hotel apps should create fun … addition, providing hotel apps users with time saving and easy use of the hotel apps can affect their satisfaction and …

-congruence, satisfaction and behavioral outcomes at the customer level. It hypothesizes a moderated mediation model, denoting that perceived … service innovativeness relates to image-congruity dimensions, which, in turn, will promote satisfaction at cognitive and … finds that the image-congruity dimensions fully mediate the relationship between perceived innovativeness and satisfaction …

Purpose The purpose of this paper is to examine the effect of patient participation on patient satisfaction and the … participation is positively related to behaviour outcomes and patient confidence and satisfaction mediate the effect of patient …

/methodology/approach – In this study, the CLV estimation has been modified using Kano satisfaction coefficient. The Kano satisfaction … Kano model, and as a result, to different satisfaction coefficients. Therefore, the first option has been suggested for … historical data of sold products are used. In addition, using Kano satisfaction coefficient in estimation of CLV in short periods …

perceived ease of use have significant impact on satisfaction. Moreover, it is found that perceived enjoyment, perceived ease of … use and satisfaction significantly influence the repurchase intention of Bitcoin. Research limitations/implications This …

customer behaviors and tests the role of perceived organizational justice and job satisfaction in mitigating these consequences … turn, reduces job satisfaction and, subsequently, turnover intention. It also reveals that organizational justice … mechanisms attenuate the positive association between emotional exhaustion and turnover intention. Job satisfaction indirectly …

treatment, and rewarding – on the dimensions of customer relationship, namely, satisfaction, trust, and commitment. Design … satisfaction with, trust in, and commitment to the performing arts venue. Personalization of services impacts commitment only …’ satisfaction with and trust in the performing arts venue do not influence their commitment to the venue. Originality …

their level of satisfaction and happiness with the activity of volunteering. Design/methodology/approach – This research had … happiness/satisfaction. Practical implications – More efforts are needed to improve the volunteers’ training and formation …