Acknowledgements. Introduction 1. The Service Economy 2. Management and Marketing Challenges in the Service Economy 3. Management Implications for Service Supply and Demand 4. Understanding Service Quality 5. Customer Centricity in Practice 6. Translating Service Vision to Action 7. Managing...

Introduction on lean systems -- Value stream mapping -- Process value mapping -- Organizing the workplace by using the lean tool 5S -- Setup reduction -- Maintenance planning and lean -- Poke-yoke -- Kaizen -- Lean production and lean supply chain management -- Standard work -- Lean and smart...

In this investigation of the German foreign office from 1871 to 1914, Lamar Cecil focuses on the people who conceived and executed German diplomacy rather than on diplomatic policies and stratagems. The author analyzes the men and their careers, isolating the characteristics common to the...