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Measuring service quality of banks: Scale development and validation
Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin - In: Journal of retailing and consumer services 12 (2005) 5, pp. 373
Persistent link: https://www.econbiz.de/10005922002
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The effects of selected individual characteristics on frontline employee performance and job satisfaction
Karatepe, Osman M.; Uludag, Orhan; Menevis, Ismet; … - In: Tourism management : research, policies, practice 27 (2006) 4, pp. 547-560
Persistent link: https://www.econbiz.de/10006808508
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Do job resources moderate the effect of emotional dissonance on burnout?: A study in the city of Ankara, Turkey
Karatepe, Osman M. - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 44-66
Persistent link: https://www.econbiz.de/10008813238
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Does Job Embeddedness Mediate the Effect of Work Engagement on Job Outcomes? A Study of Hotel Employees in Cameroon
Karatepe, Osman M.; Ngeche, Ronate Ndiangang - In: Journal of hospitality marketing & management 21 (2012) 4, pp. 440-462
Persistent link: https://www.econbiz.de/10009968798
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High-performance work practices and hotel employee performance: The mediation of work engagement
Karatepe, Osman M. - In: International journal of hospitality management 32 (2013), pp. 132-140
Persistent link: https://www.econbiz.de/10010063500
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Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur; Babakus, Emin; Karatepe, Osman M. - In: The international journal of bank marketing : IJBM 31 (2013) 1, pp. 56-70
Persistent link: https://www.econbiz.de/10010070533
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Perceptions of organizational politics and hotel employee outcomes: The mediating role of work engagement
Karatepe, Osman M. - In: International journal of contemporary hospitality management 25 (2013) 1, pp. 82-104
Persistent link: https://www.econbiz.de/10010083094
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Who Is Likely to Quit Nursing Jobs? A Study in the Turkish Republic of Northern Cyprus
Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Health marketing quarterly 30 (2013) 1, pp. 80-96
Persistent link: https://www.econbiz.de/10010088301
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Work Engagement as a Mediator of the Effects of Personality Traits on Job Outcomes: A Study of Frontline Employees
Karatepe, Osman M.; Aga, Mehmet - In: Services marketing quarterly 33 (2012) 4, pp. 343-363
Persistent link: https://www.econbiz.de/10010025198
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Correlates of Nonwork and Work Satisfaction Among Hotel Employees: Implications for Managers
Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Journal of hospitality marketing & management 22 (2013) 4, pp. 375-406
Persistent link: https://www.econbiz.de/10010106964