Purpose – The purpose of this study is to develop and test a model, which examines work‐related depression among frontline hotel employees. Specifically, the model examines emotional exhaustion as a full mediator of the effects of positive affectivity and intrinsic motivation on depression....

Purpose – The purpose of this study is to develop and test a research model that examines career satisfaction as a mediator of the effect of perceived organizational support on service recovery performance and job performance. Design/methodology/approach – Based on data obtained from...

Purpose – This paper aims to propose and test a research model that investigates work engagement as a mediator of the effects of perceptions of organizational politics on affective organizational commitment, extra‐role performance, and turnover intentions. Design/methodology/approach –...

Purpose – The present study seeks to propose and test a research model that investigates emotional exhaustion as a mediator of the effects of work overload, work‐family conflict, and family‐work conflict on job embeddedness and job performance. Design/methodology/approach – The study...

Purpose – This paper aims to develop and test a conceptual model that investigates the effect of psychological capital on job, career and life satisfaction, mediated by work engagement, drawing from the conservation of resources theory and the motivational process of the job demands-resources...

Purpose This paper aims to propose and test a research model that examines psychological capital as a mediator of the effect of servant leadership on lateness attitude, intention to remain with the organization, service–sales ambidexterity and service-oriented organizational citizenship...

Purpose This paper aims to examine work engagement as a mediator of the effects of selective staffing, job security, teamwork and career opportunities as the indicators of high-performance work practices on absence intentions, service recovery and creative performances....

Purpose This study aims to investigate quality of work life (QWL) as a partial mediator of the impact of psychological capital (PsyCap) on service recovery performance (SRP) and turnover intentions (TI). Design/methodology/approach Data were obtained from 288 frontline employees in ten five-star...

Purpose – The purpose of this paper is to propose and test a research model that examines whether job embeddedness mediates the effects of high‐performance work practices and work social support on turnover intentions. Design/methodology/approach – Based on data gathered from 174...

Purpose – The purpose of this paper is to examine personal resources as a mediator of the effect of perceived organizational support on emotional exhaustion, extra-role customer service and turnover intentions. Design/methodology/approach – Using data collected from frontline hotel employees...