Bhattacharya, Ananya; Zutshi, Ambika; Bavik, Ali - In: International Journal of Contemporary Hospitality Management 33 (2021) 10, pp. 3400-3441
Purpose: This paper aims to propose a “Four-F (finding facts, fostering alternates, fulfilling implementation and feasibility testing)” action plan to global food service businesses (FSB) such as restaurants (dine-in/take away) to build resilience during times of global crises. The 2019...