Mellat-Parast, Mahour - In: International Journal of Production Economics 164 (2015) C, pp. 24-34
The purpose of this paper is to investigate the relationships among the Malcolm Baldrige National Quality Award (MBNQA) criteria using a unique data set: the independent reviewers’ scores. In order to assess the validity of the Baldrige model over time, two time periods were used: 1992–1994...