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Effective human resource management : nonprofit staffing for the future
Watson, Mary R.; Abzug, Rikki - In: The Jossey-Bass handbook of nonprofit leadership and …, (pp. 597-638). 2016
Persistent link: https://www.econbiz.de/10011540995
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High performance work systems and organizational service performance : the roles of different organizational climates
Lin, Yi-Ting; Liu, Nien-Chi - In: International journal of hospitality management 55 (2016), pp. 118-128
Persistent link: https://www.econbiz.de/10011497986
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Effective training methods for fostering exceptional service employees
Luo, Ching-Ching; Wang, Yi-Chieh; Tai, Yang-Fei - In: Journal of hospitality and tourism insights 2 (2019) 4, pp. 469-488
Persistent link: https://www.econbiz.de/10012131623
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Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva; Sacramento, Claudia; Aryee, Samuel - In: Journal of management 45 (2019) 2, pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
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Obstacles of human resource planning that affect workers in delivering quality services
Khumalo, Njabulo - In: Problems and perspectives in management : PPM ; … 17 (2019) 2, pp. 114-123
Persistent link: https://www.econbiz.de/10012122325
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Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani; Boxall, Peter F.; Cheung, Gordon; … - In: International journal of hospitality management 81 (2019), pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
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Modeling patient care quality : an empirical high-performance work system approach
Mihail, Dimitrios M.; Kloutsiniotis, Panagiotis V. - In: Personnel review : a professional journal reporting new … 45 (2016) 6, pp. 1176-1199
Persistent link: https://www.econbiz.de/10011603847
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The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan; Lyu, Yijing; Li, Yan; Zhou, Xing; Li, Weiwen - In: Cornell hospitality quarterly : CQ 58 (2017) 1, pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
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Managing people for service advantage
Wirtz, Jochen - 2018
Preface -- Introduction -- Service employees are extremely important -- Frontline work is difficult and stressful -- Cycles of failure, mediocrity and success -- Human resource management : how to get it right -- Service culture, climate and leadership -- Conclusion -- Summary -- Endnotes
Persistent link: https://www.econbiz.de/10011645177
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The role of staffing and orientation practices in predicting service-oriented organizational citizenship behavior
Nasurdin, Aizzat Mohd; Noor Hazlina Ahmad; Ling, Tan Cheng - In: Asian Academy of Management journal : AAMJ 21 (2016) 2, pp. 27-51
Persistent link: https://www.econbiz.de/10011665296